Welcome, this is the blog!

Oh! So you really wanna get to know me? In this blog, I'll try to speak frankly to previous projects and behind the scene thoughts. While the site is meant for potential clients, I also wanted a space to express deeper insight on my work or delve deeper into more human aspects.  So... Here's a bit more of who I am, what I've done and what I think of it.

Celebrating your wins

Bringing home some gold! 

Earlier this Summer, my library was named one of the 2024 Institute of  Museum and Library Service Winners!  After a few years of large successful campaigns and programs, I felt like our library earned some well deserved recognition and  decided that it was time to go after the highest a honor a library could have.   I started the submission last Fall  and was able to get the support from many political and community members, which was  imperative to the application and with our very nimble communications team we wrote up an excellent application statement that was then put into a design treatment. I wanted the application doc to feel like a magazine article so we peppered it with lots of images of the work the libraries were doing. While the application was cooking, we set the stage on our public platforms for the potential of judging traffic, since being named a finalist in late Spring. We've gotten the community, our branches, and staff to help create posts and interactions that help support our nomination. Of course, the communications strategy, this didn't "win" it for us, it was the hard work of everyone in the system, but imagine if we didn't "show" our work and didn't have the story of our work in bite size pieces, AND it was crickets for us publicly... what would be the point of having all these public platforms and not utilizing them fully?  I strongly believe that our strategy, communications planning and implementation showcased our work in a way that got our system named this year. 
Very excited about going to Washington D.C. later this Summer to receive and celebrate the medal with the other libraries and museum winners at the White House!


Projects wrapping up

I've had a very busy Spring this year, between projects for my home and my daughter's busy academic schedule and work...it's been non-stop for the past couple of months! I'm looking forward this Summer for a time of just unwinding and hopefully some planning. A couple of the items that wrapped and I'm pretty proud of are the partnership we've developed working with the League of Women Voters Houston chapter and the County Clerk's Office ( the office primarily responsible for voting sites). We recently went to a democracy luncheon to hear about the non-partisan efforts to improve elections and voter turnout in our local communities, especially in such a busy election year such as this year.  Another item that took a lot of planning that just wrapped up is that I just came back from a week long conference in San Antonio, where we delivered 2 sessions about Strategies to make Social Media work better and on Website Homepage Design.  This year in particular I've been asked to provide more training and consultations on social media and communications work for others and I enjoyed putting together presentations and answering questions about my work. Speaking of my work.... my organization is currently a finalist for a national medal award and I can not be any more proud. I found and submitted our application and then coordinated the communications surrounding the nomination, so it's been many months coming and we'll find out if we're selected to be winners at the end of this month. Either way, it's a huge win to be recoginized nationally and we've garnered a lot of great press from being nominated! 

Where is the Merch?!

I'm thrilled to announce the upcoming launch of a new project close to my heart: a library merchandise store supporting the FRIENDS group (Friends of the Library)! As a passionate product designer with experience creating consumer products, I jumped at the chance to combine my design skills with my love for libraries and reading.
I designed Texas-Library-Book-themed merchandise appealing to readers of all ages. And I might be a bit biased, but I think they're pretty fun and funny (hopefully you will too!)
My personal favorite designs are the "Favorite word series" and "The Tropes", which I have a couple more to be added.

If you'd like to check out the store for yourself..... it's available at hcpl.creator-spring.com
and I have a special CODE " ILOVEHCPL"  for 25% off if you'd like to pick something up.

Advocating for better blogs

I just got back from a week long conference in Austin, Tx where I was able to speak on a panel about library marketing. Since being at the Public Library, I've been able to shed a lot of light on the great work we're doing and there is always much more to be done. My personal goal is to increase our library card holder number to over half the reported population ( the numbers show that well below a quarter of the population actually have library cards) so it's a lot of work. One way we've been striving to create an impact is through a long term digital marketing plan involving keyworded blogs for services and materials we've got. Our panel this past week spoke to how great blogs really lead to website traffic and in turn more awareness and usage of our services. 

It's taken close to 3+ years of nurturing and training to create a blogger network in our library system, we've got a small team of close to 30 bloggers and one lead coordinating and editing content for the site. This has led to thousands and thousands of click throughs and actions on our pages, all stemming from blogs! And that's just one, abeit, powerful way our content marketing plan has seen some great results.  

Or in this case, How a Croissant will keep me coming back for more.

How Travel Feeds My Mind

I've just recently returned for a week or so in Paris, it was my first time in France and after the past 2 years of road trips or short trips to within the United States, I was so ready to go abroad. The city reminded me so much of Shanghai and of Buenos Aires that it felt very much like home even though it was obviously distinct.  I love the exploration of being in new places  and I spent each day just walking around the city and stumbling into wonderful places.  One day, I clocked 15 miles walked and in between locales, we spent a lot of time watching the locals do their thing! What stood out to me was not just the sights, but loads of observations on how they've designed the city, how the people interact and how the ads and ways of communication differ. That's A LOT of what I'm bringing back and still thinking about. I was fortunate to travel internationally early on in life and usually try to travel out of the country every couple of years ( more often if possible!!) and I believe it's got a lot to do with my perspective, approach to problem solving, how I  work with people and maybe even my creativity. Seeing how people's lives are so different and learning about their values is so important, it builds empathy and allows insight to motivations which in turn make me a better communicator. 

How Photography Enhances Brands

Although I can not share my private Instagram I can assure you that the photos there are not of a professional quality, and that's okay because that's not what I'm doing there...However, I do take A LOT of professional photography for work because it's the base for all our communications strategy. Having strong original professional photography that illustrates the core brand themes is so important to businesses that I would say it's essential for all businesses to audit and produce their own evergreen set of photographs. I love a good casual spur of the moment photoshoot ( just ask my daughter @babysilverelle) but it's just not the same when you're operating a business. 

A good photo is easy to snap but an excellent photo that visually depicts your product or service needs to be produced. I can't stress enough the importance of strong photography in a online presence, and at some point your phone will simply be not enough, and you'll need to get someone who can do the art direction or styling and editing because that's really where the difference is for businesses. The storytelling is created at the shoot.

Because one of my first jobs was art directing for an apparel manufacturer, I saw first hand how important product photography is, but as I moved on to different industries, it was a common thread across many marketing offices to request or coordinate original photography for print or web collateral. For work I usually don't do any photography unless I have the campaign already in mind, coordinated models and props, image releases and a shot list. It is a production- and the images that are eventually published usually all reinforce one of the brand theme we've set earlier but can be used across all marketing collateral. 

I'll share with you some photos that I am pretty happy with below. these were not used in any campaign but are edited and produced by me.

Stickers Stick in People's Memories

What's pictured here is a sticker book I made of myself, for my senior art show self promotion. Because most of us deal with some sort of imposter syndrome, this was my attempt to hedge some of those feelings, the stickers are all filled with CAN-DO phrases with fun puns and images of me.

These were self produced, designed and printed using a 4 color offset printer and then hand cut. And I sent them out with my resume or brought them along to interviews, and stuck them around the city. It must of worked because I'd gotten job offers and decided to take the job that offered my the most creative freedom at the time.

This leads me to a recent project to create my custom stickers for patrons to decorate their library card or water bottle, or whatever. We designed and produced three sheets of waterproof stickers about the library, but not so directly about the library that they weren't fun or couldn't be used by non-library users. Each sheet was designed especially for each audience the library serves. The designs were a collaboration between myself and the many talented librarians in our system and part of our the library's 100 year celebration. 

More About the Air Freshner Project...

This project was one of those things that came about when thinking of cool things to mix together...such as audiobooks and the car. The idea is that it's a new book scented air freshener to be used while the driver is in the car and listening to an audiobook but this way they don't miss the things traditionally thought of when "reading" a book because the smell of pages and glue will permeate throughout the car to create a "reading" experience for the audiobook listener.

I researched and created the scent, tested with people to get feedback on this unique smell and found a manufacturer that would work with us to produce the item, and had the custom sample created with a "Easy Rider" or in our case..." Easy Reading" graphic, the header card is where all the info about the audiobooks and other e-Media is.

In 2021 we updated the graphic and packaging to reflect stronger on the freshness of the books we offer and give a little uplifting messaging to drivers. This time it wasn't just easy reading, it was a little more about the fresh or new books that our librarians were adding to our digital collection.

This item is to be given away at our many outreach events throughout the year, and is a conversation starter about the digital media collection for our outreach staff and the public. It usually brings out an expression of surprise with people and it triggers an psychological attachment of delight with the library. We want to intrigue you enough for you to return to the library and explore and this little object does just that.

These types of unexpected loot or merchandise used in our outreach events was one of the contributing branding elements that helped our library system achieve 4 million checkouts last year of our digital collection, making our library one of the top 10 in the United States.

A Wrap Up of Some PR From 2020

If you clicked on the video next to this article, you should first turn down the volume. There were a lot of things happening in 2020, and while it may of been quarantine, I didn't really feel like I was...because I was actually extremely busy working and coordinating press and media with John (aka. Curbside Larry).

While the character is entirely John's creation and the first viral video was completely developed and produced by him and his co-workers. As soon as we published it on our channels it blew up, receiving millions of views and spurring lots of media attention, local and national. While I have media training through my previous positions, it's the skill that I use the least as it's usually just tacked on to my role. After this onslaught of media attention, I'm very prepared for any future pitching or media coordination.

We parlayed the attention and went on to produce many more videos together, as embedded below, accepting ( and winning) dance challenges from libraries all over the country and even a video as requested by the Harris County Judge's office for the new Drive-Thru Voting service. 

These videos and his character got the library so much attention that he was eventually named " Top Ten Best things in Texas" by Texas Monthly , A " Literacy Hero" by the Houston Chronicle, "The 20 most Iconic Local Tv and Billboard Legends in Texas" by Texas Monthly and won the 2021 Branding Iron Award from the Texas Library Association. I also coordinated and had stories produced on Buzzfeed and Good Morning America into early 2021. 

And in 2022, people still remember and ask about the character, so his legend carries on and we're still working on videos starring him so be on the lookout!

New enhanced+ Card Design

I had the opportunity to work on this new library card design for the "Enhanced Library Card", which could act as a secondary ID for those who lack the documentation or requirements for other types of government ID. It's basically a library card but it's got more stuff displayed on the front so you can use it to get your prescription medicine or as an address card for a kid. 

What you don't see in the daylight image are the many security features I've embedded into the card. We worked with a special vendor to produce these cards so that they can be quickly printed onsite after verifying information , but since we really wanted to validate these cards and ensure that not just anyone ( although its available to almost anyone with sufficient documentation) could get one or fake a card, we added a UV layer of design that I designed to have both an intricate pattern and the micro text that is often used in other security cards. The UV layer is only visible under UV light and features our county seal, bluebonnets, our service icons, and our Knowledge logo from the regular full service card.

The visible background of the enhanced card recalls elements and the brand palette of the main Knowledge Card which I also designed in 2018. Being able to design something like the library cards, which MILLIONS (approximately 2.7) of people in our area have, is something I'm pretty proud of! 

Re-Calling: E-Mail Marketing 

E-Mail marketing is something we weren't doing too much at the library before I came along... from previous experience E-Mail Marketing is one of the best ways for businesses to stay in touch with their customers. In 2008, we used to produce an E-Mail that operated as a mini e-commerce site, we used ExactTarget, a Salesforce tool, to handle that e-mail. I learned a lot from designing those e-mails and managing that list, mainly that A/B testing is gives as many questions as it does answers. Then, in 201 we used E-Mail marketing to keep parents updated on their child's progress. And in 2016, we used E-Mail Marketing to recruit international students, on Constant Contact. And now in 2022, we're using Mailchimp to E-Mail campaigns to inform people about these great programs they can attend.

With each use case, I've been able to gain insight on ways to optimize campaigns and segment lists to increase the open and click-through rates. It was a metric that was especially important when we were directly selling from campaigns. 

Our current open rate is sitting very pretty at around 30-40%, with a list of over 20,000 that's pretty good! I've had terrible experience with open rates before at around 5% or lower from when we used to buy lists or use leads scanned from trade shows, this means that our list is great and the people on it actually open and see the e-mails. 

Check out the e-mail sample >>>>>

Saying Goodbye to Old Websites

As most elder millennials, I grew up on the web in high school...it started out with AIM ( AOL's Instant Messenger) and then to a web design class my senior year and eventually evolved to my high school boyfriend and I making our own blog design service to our other online friends on Blogger and LiveJournal (I actually just got an 18 year anniversary email from my secret LiveJournal, and read a couple of my last entries and it's completely cringe). 

I've had plenty of real, professional web design experience since then but I like to think of those early days as to when my interest and passion for website publishing truly began.

The current site I'm responsible for is the library's website and it's definitely the largest site I've managed and helped bring to life. It's been live for about 3 years, we spent about 1.5 year in the background on development and content. But as pretty and as functional as she is...we're about to start the project again on a new platform. My team was the most hands on with the project, outside of our IT management, and were responsible for content migration and content publishing, and we had strong oversight over the design and pushed for many of the UX and UI functions to be developed. 

While it didn't ever fully meet our UI or content management expectations, she's been a good workhorse for the past few years. You'd never know behind the drapes that she's a monster on the backend and with about 100 daily users and thousands of user accounts, she's done the best as she can with what we've been given.

One thing I always wished the developers were able to provide was additional views for content blocks to display catalog items ( or services) on pages that were parallel to that content type. 

Presenting at the Texas Library Conference 

I had the recent pleasure of presenting in person with my colleagues at the 2022 Texas Library Conference in Fort Worth. I presented last year in the virtual conference but it's such a different experience speaking to a room, and I'm happy to of had the chance to share how my team created our own content network to empower our library branches and have a perpetual stream of digital content to share. 

In addition to sharing how we set up our network, I also shared examples of the content cycle workflow my team follows to help manage, serialize and optimize the materials they are already creating and make it more valuable. 

Creating the presentation, is what sparked me to redesign my domain and put the blog back together. I've been a marketer for so long that many of my processes are internalized and I often don't mention the small but key steps to a workflow, so it's a hope for this blog to jot down some of reasoning behind my work and to track these ideas for future trainings. 

We binged Severance and I was so inspired by the show's dark humor that I JUST had to have a Musical Dance Experience or a Defiant Jazz shirt for myself. After a quick search I decided I didn't like any of the ones available, and like any good designer, I made my own and decided to make it available to anyone so I opened a RedBubble storefront, just for Severance themed shirts!

Then the following weekend we saw Everything Everywhere All At Once ( which is excellent, go see it!) and it made me want an eyeball graphic shirt. If you didn't know...between 2008-2011 I had a pretty successful vintage and custom clothing store on Etsy. I made googly eye themed clothing and accessories, so this is a theme that I'd already been into and I was so happy to see them used on one of the posters. I went ahead and made a shirt for that as well! 

And I'm happy to report that a couple weeks after uploading everything, I made my first commission sale of one of the the shirt designs! 

Redbubble: The work is important & mysterious

Check out my RedBubble store: NancyvsYou

Houston PRIDE Celebration + the Library

Part of my work at the library is to coordinate visuals and messaging at high press events or any new campaigns. I tend to approach each new campaign as a product and manage the brand, marketing and content accordingly. When the library decided to participate in the first PRIDE parade since the pandemic started, we knew the event was going to be large and get lots of visibility- which is when I was brought in to coordinate the visuals and help bring to life the theme that was decided upon ( Challenged LGBTQ books) for the parade, in addition to help produce the programming accompanying the celebration and market the whole event.

For the parade, we have a lot of very creatively talented people in our organization so it was just a matter of coordinating the fabrication of the multiple book covers in a consistent way and communicating why we were marching in the parade with this costume. We produced 20 book covers by painting and collage and created sandwich boards for the marchers to wear.

To accompany the parade and as part of the celebration, we also produced a podcast episode in collaboration with 2 other podcasts, and then held an in-person event at Rice University that was also streamed online. We also created a curation of more books in our digital catalog, available via QR code on the van and on a new webpage that incorporates all the PRIDE content within an ongoing campaign.  

Overall, I'm pretty proud of this project and the content/outcomes it's produced. We were well represented at the festival and parade, the events were well attended and the visual content re-enforces all our organizational missions.